Privacy Policy

We use personal information for purposes connected with providing and administering the website and casino services. These purposes may include the following:

• Creating, maintaining and securing player accounts.
• Processing and recording deposits, withdrawals and other account transactions.
• Providing casino features, account services and customer support.
• Confirming identity, age, location and eligibility where checks are required.
• Conducting anti-fraud, anti-money-laundering, safer gambling and security checks.
• Detecting, investigating and preventing suspicious, prohibited or unlawful activity.
• Meeting record-keeping, reporting and other legal or compliance obligations.
• Responding to questions, complaints, requests and communications.
• Monitoring website performance, fixing technical issues and improving our services.
• Personalising website functions and remembering relevant settings.
• Sending service-related messages, including account, security and transaction notifications.
• Sending marketing communications where permitted and where you have provided consent or marketing can otherwise be sent lawfully.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable rules, or where you have otherwise agreed. If information is aggregated or de-identified so that it no longer reasonably identifies an individual, it may be used for analysis, reporting, security and service improvement.

Sharing information

Information may be shared where reasonably necessary to operate the website, complete a requested service, protect players and the platform, or meet legal and compliance responsibilities. Depending on the circumstances, recipients may include payment and identity verification providers, technology and hosting providers, customer support providers, professional advisers, fraud prevention services, relevant authorities or other parties involved in a lawful investigation.

Service providers may process information under arrangements designed to limit their use of it to the services they provide. We may also disclose information if required by a valid legal request, to protect rights and safety, to investigate misuse or in connection with a business change. We do not sell personal information as a general practice.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security requirements, record-keeping duties or the need to protect another person's information.

Requests you may make

• Access: ask for a copy of, or information about, the personal data we hold about you.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your data where it is no longer needed or where deletion is otherwise available. Some records cannot be deleted immediately because they must be retained for legal, security or compliance reasons.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option in a marketing message where one is provided. Withdrawing marketing consent does not affect essential service or security messages.
• Questions or complaints: ask how your information is handled or raise a concern about a privacy matter.

To exercise your rights, send your request to support@ohmyspinscasino.online. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. You may request access, correction or deletion of your data, or withdraw consent to marketing communications. We may ask for reasonable information to confirm your identity before completing a request. This helps protect accounts and prevents information from being disclosed to the wrong person.

We will review and respond to privacy requests within a reasonable timeframe, subject to the nature of the request and any applicable requirements. If we cannot provide access, make a correction or delete information, we will generally explain the reason where permitted. A deletion request may not remove records that must be retained for legal, security or compliance purposes.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The latest version will be made available on this page, with an updated date or other notice used where appropriate. We encourage you to review the policy from time to time. Continued use of the website after an update may indicate that you have read the revised information.